Data Privacy Policy

By nature of our work we collect, store, use and share personal information, in order to do your work properly hence we need your permission to use your data. We are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of the personal information in accordance with the law.

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase services via our website, post material to our website and complete customer surveys or participate in competitions via our website or indirectly, such as your browsing activity while on our websites

We collect your personal details and information that you give us and use it to further your matter.

We check your identity and use your information in carrying out your work, to provide a better service.

We are required to obtain such information by law.

Sometimes we act from consent when you give us clear instructions to use the information for a specific purpose.

Other times we have to get it to enter into contract with because you have asked us to take specific steps before we can enter into a contract

Legal basis: Where it is necessary to abide by the Law.

Legitimate interests: where our use of your personal information is needed to carry out a legitimate interests or that of a third party which takes paramount over yours.

We can share personal information with those who enforcement the law or other authorities if required by the law.

Vital interests: where it is necessary to protect your life or someone else’s.

Public task: where your personal information is needed so we can act in the public interest or to carry out an official function which has a clear basis in law.

We will also  have the need to share your information to instruct a barrister, experts or other third parties so as to to progress your case.

We will also share information in where we need to use outsourced providers to carry out work on your file such like a cost draftsman services and billing services.

Other than those mentioned your information will be confidential.

We will let you know when we need the information,

Marketing

We will send you information about our services and any special offers if we think it will benefit you. You can object but if you don’t we will send by post, email telephone, text message (SMS) or automated call.

We use fair processing of information and transparency over how we use your personal information.

We can correct mistakes on information we hold on you and remove information if necessary.

You can claim compensation for damages caused by our breach of any data protection laws. Further information can be obtained from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

email, call or write to us at caulkerco&aol.com or info@caulkerandcosolicitors.com

• Identify yourself with your personal details and file reference etc, proof of your identity and address. Like a passport or Driving Licence or recent utility bill.
• Provide us with then information to which your matter relates. We ensure we protect your data and out measures in place to prevent loss or damage or unauthorised use.
• We will notify you and our regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.